Privacy Policy

LuxoDrive / Shubh Services Ltd

1. Introduction

LuxoDrive (operated by Shubh Services Ltd) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our taxi and chauffeur services, website, or booking systems.

This policy complies with the Information Commissioner’s Office guidelines and the UK General Data Protection Regulation

2. Information We Collect

When you use our services, we may collect the following information:

Personal Information

• Full name

• Phone number

• Email address

• Pickup and drop-off addresses

• Booking details (date, time, journey information)

Payment Information

• If payments are enabled later, billing details and transaction records may be collected through secure third-party payment providers.

Technical Information

• IP address

• Device type

• Website usage data (cookies or analytics)

3. How We Use Your Information

We use your information to:

• Process and manage taxi bookings

• Contact you about your journey

• Provide customer support

• Improve our services and website

• Prevent fraud and misuse of services

• Comply with legal obligations

4. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

• Contract – To provide your taxi booking and transport service

• Legitimate Interest – To operate and improve our business

• Legal Obligation – To comply with regulatory requirements

• Consent – For marketing communications (if you opt in)

5. Sharing Your Information

We may share your information with:

• Drivers assigned to your booking

• Payment processing providers

• IT and app service providers

• Legal authorities if required by law

We do not sell or rent your personal data to third parties.

6. Data Storage and Security

We take appropriate security measures to protect your information, including:

• Secure booking systems

• Encrypted data transmission

• Restricted access to personal data

Your data is stored only for as long as necessary to provide services and meet legal requirements.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

To exercise your rights, contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office if you believe your data has been mishandled.

8. Cookies

Our website may use cookies to:

• Improve website functionality

• Analyse website traffic

• Enhance user experience

You can control cookie settings through your browser.

9. Third-Party Services

Our website or booking system may include links or integrations with third-party services such as:

• Payment gateways

• Maps and location services

• Booking platforms

These services have their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

LuxoDrive / Shubh Services Ltd

Email: info@luxodrive.co.uk

Website: www.luxodrive.co.uk