Terms and Conditions

1. Contract with the Operator (Regulation 9(14))  

When you make a booking with Shubh Services Ltd (trading as LuxoDrive), you enter a legally  binding contract with Shubh Services Ltd as the licensed private hire operator and principal for  the provision of private hire transportation services.  Shubh Services Ltd is responsible for the performance of the transportation services provided  under this contract. The Operator may fulfil its obligations under this contract by using  appropriately licensed private hire drivers acting on behalf of the Operator.

2. Bookings  

By making a booking with us, the first person named on the booking confirms, on behalf of  everyone listed, that they:  • Have read and agree to these Terms & Conditions.  • Consent to our use of personal data as outlined in our Privacy Policy and are authorized  to share the personal details of everyone in the booking, including any relevant  information (such as health or disability details).  • Are over 18 years old.  • Accept full financial responsibility for the booking on behalf of all persons listed.  All bookings must be made in advance via telephone, email, text message, or website.  You must ensure that all information provided at the time of booking is accurate, including pick up and drop-off details.   A booking is only confirmed once accepted by Shubh Services Ltd. The Operator reserves the  right to refuse or cancel any booking at its discretion where necessary. 

3. Fares and Payments 

Fares will be agreed or estimated at the time of booking. Final fares may vary depending on  waiting time, route taken, and any additional charges such as parking or tolls.  Payment methods accepted include cash, card, or bank transfer, as communicated at the time  of booking.  

4. Cancellations  

Customers may cancel a booking subject to the following:  • Cancellations made more than 2 hours before the scheduled pickup time will be fully  refunded.  • Cancellations made within 2 hours of the scheduled pickup time may be subject to a  cancellation charge.  • No shows may be charged in full.  Refunds will be processed within 5 working days.  

5. Waiting Time  

Waiting time may be charged after a grace period of 15 minutes for non-airport pickups. For  airport pickups, drivers will wait up to 30 minutes after the flight has landed, unless otherwise  agreed.  Customers must notify the Operator of any delays to avoid waiting time or no-show charges.  

6. Passenger Conduct  

Passengers must behave in a respectful and lawful manner at all times. Smoking or vaping is not  permitted in the vehicle.  The Operator reserves the right to refuse or terminate a journey if passenger behaviour poses a  risk to the driver, vehicle, or any person.  

7. Luggage and Property  

Passengers are responsible for their own belongings. While the Operator will take reasonable  steps to assist in the recovery of lost property, it accepts no liability for loss or damage to  personal items left in vehicles.  Any lost property reported by drivers will be retained for up to 12 months before being disposed  of.  

8. Delays  

The Operator will not be liable for delays caused by events beyond reasonable control, including  but not limited to traffic conditions, weather, accidents or road closures.  

9. Complaints 

Complaints should be submitted via email or telephone using the Operator’s official contact  details.  

10. Data Protection and Privacy 

Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018. Data  is used solely for the purpose of providing private hire transportation services.  

11. Governing Law  

These Terms & Conditions are governed by and construed in accordance with the laws of  England and Wales.